; Adam Bello, County Executive

Emergency Rental Assistance Program - EPPI 2.0

211 - Get Connected. Get Help.Funding is currently available for City of Rochester/Monroe County households with an emergency need for assistance with rental arrears related to the Covid-19 pandemic. Households must complete an application with an agency administering the program, be interviewed, and provide required documentation based on their individual situation. Landlords may also apply on behalf of their tenant (with the tenant’s consent)

Do you qualify for emergency rental assistance?

  • Do you owe back rent since March 2020?
  • Are you in receipt of Unemployment Insurance?
  • Have you experienced a loss of income or increase in expenses related to the Covid-19 pandemic?
  • Is your monthly gross (before taxes) household income below 80% Area Median Income?

To start an application, call 211/Lifeline by dialing 211 or 1-877-356-9211.

Representatives are available 24 hours a day, 7 days a week.

If call wait times are long, you can use the call back feature to avoid waiting on the line. You’ll get a call back when your spot in line is reached. The caller ID will show “1” when 211 calls back.

Applicants who have received an eviction notice from the court and/or have a scheduled court date will receive priority, please let 211 know.

If you are a Landlord applying on behalf of your tenant, please contact Providence Housing directly at or email

Gross Monthly Income Limits

Household Size At or Under 80% AMI
1 $3,567
2 $4,075
3 $4,583
4 $5,092
5 $5,500
6 $5,908
7 $6,317
8 $6,725

Needed Documentation Will Include:

  • Identification for primary applicant
  • Social Security Number for each household member (if applicable)
  • Verification of earned and unearned household income (such as: unemployment benefit statement, wage stubs, statement from employer, social security statement, child support print-out)
  • Statement of rent owed broken down by month
  • Attestation of Covid-related hardship
  • W-9 form from landlord or property owner


Prioritization Process

Once the program has received a complete application and eligibility status is confirmed, priority applications are ordered before non-priority applications and in chronological order by the date the complete application was received. The ordering is done based on each day’s batch of new complete applications. Priority applicants will be processed and paid before any non-priority applications received on the same day. Otherwise cases are processed in chronological order.


Additional Resources:

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