; Adam Bello, County Executive

Social Isolation Resources

Combat Social Isolation

Monroe County Office for the Aging hopes you stay safe and healthy during this pandemic! 

Combating Social Isolation is something we take very seriously, so we have compiled a list of resources and activities that can keep you engaged while you are home.  Be sure to check back for new additions!

General Resources:

  • Centers for Disease Control and Prevention (CDC) - 

Up-to-date information on COVID-19

  • Umbrella – or 844-402-2480
    • A community volunteer-driven platform helping to arrange grocery delivery and medication pick-up for people age 60+
  • Grief groups:

Wellness Activities:

  • Happy – A free app that provides emotional support 24/7. Recommended by the American Heart Association, Mental Health America, and others.

Resources to Stay Connected:

  • AARP Community Connections -
    • Online mutual aid groups (informal groups of volunteers) that stay connected, share ideas, and help those most affected by the Coronavirus. Whether you want to start a group, find a group, or get assistance yourself, the directory can help you connect with people in your community.

    • NY Project Hope – Coping with COVID- 1-844-863-9314


The Emotional Support Line provides free and confidential support 8am-10pm, helping callers experiencing increased anxiety due to the coronavirus emergency. The Help Line is staffed by volunteers, including mental health professionals, who have received training in crisis counseling.

  • Alzheimer’s Association – Rochester Chapter - , 24/7 Helpline 1-800-272-3900
    • Free resources, helpline, caregiver support, and information for those with dementia and their caregivers. Includes local events and activities in Monroe County and Finger Lakes region.

  • Free Internet services a for limited time. Eligibility restrictions may apply.
    • Low-income older adults that have internet-enabled devices but lack WiFi in their homes, may be eligible for two months of free internet service through Comcast - or 855-846-8376.
    • If older adults are caring for children in grades K-12 or in college that are living or staying with them, free 60-day subscriptions for internet service may be available at Spectrum/Charter at 844-488-8395 and Optimum/Altice at 866-200-9522.

  • Well Connected by Covia – Connects individuals to virtual classes, conversations, and activities by phone (no internet required). Programs available in English and Spanish:
    • (877) 797-7299 (English)
    • (877) 400-5867 (Spanish)

  • Memory Well – Offering free and paid service - interactive digital timelines to help promote connection between family members through videos, pictures, audio, letters, and notes.

  • SAGEConnect - SAGEConnect links LGBT elders with their broader community, reducing isolation and promoting well-being. Interested individuals can register at the link provided or call the registration line at 929-484-4160.

  • This tip sheet from NCOA describes different Tools for Reaching a Remote Audience. Many different tools are included, including Facebook Live, GoToMeeting, Google Hangouts, Microsoft Teams, etc.

  • Additional activities and resources to support socialization:
    • Writing letters or sending children’s art to nursing facility residents
    • Assigning a nursing facility staff member as a primary contact for families to facilitate inbound communications as well as outbound
    • Fostering partnerships with new entities, such as local police, mail carriers, high school students and school bus drivers to pick up and deliver prescriptions, groceries, and home delivered meals for older adults

Caregiver Resources:

  • New York State Caregiving and Respite Coalition (NYSCRC)
    • Resources for caregivers during COVID-19

  • National Alliance for Caregiving –
    • Tips and resources for caregivers to help manage during COVID-19

  • Family Caregiver Alliance –
    • COVID-19 Resources and articles for family caregivers

  • The Elder Care Locator - 800-677-1116
    • National number for information on local aging services.


  • Translators Without Borders - – For those who are fluent in more than one language.

Volunteer to translate information


“Nightly Met Opera Streams,” a free series of encore Live in HD presentations streamed on the company website or available on all Met Opera on Demand apps.


  • Listen to free audio books on Audible.


  • Smithsonian’s National Zoo Animal Webcams -
    • Watch live video streams of elephants, lions, giant pandas, and naked mole rats at the National Zoo.

  • National Aquarium Live Broadcasting -
    • Tune into the Blacktip Reef, Jellies Invasion and Pacific Coral Reef livestreams and enjoy a piece of the Aquarium from home.

  • Virtual tours allow visitors to take self-guided, room-by-room tours of select exhibits and areas within the museum from their desktop of mobile device.


Offers hundreds of classes available over the telephone. DOROT’s requirement for an in-home visit by a social worker is waived for this program, but advance registration is necessary. Register by calling (877) 819-9147 or sending an e-mail to:

  • Massive Open Online Courses (MOOCs) -
    • MOOCs are free online courses available for anyone to enroll.

Religious Activities:

  • Check with local religious organizations. Many are providing live or recorded remote viewing worship services.

Information for Potential Elder Abuse and Adult Abuse Situations  

For Older Victims and Family, Friends and Neighbors of Older Victims   


To report abuse, call your local county Department of Social Services Adult Protective Services. Referrals are accepted Monday-Friday, during normal business hoursIf you feel it is an emergency or are in imminent danger call 911. 

Adult Protective Services (APS): 

To report adult abuse, call (within New York State only): 1-844-697-3505 between 8:30 a.m. and 8 p.m. or contact the local, county social services department’s Adult Protective Service bureau. 

Monroe County Department of Human Services- Adult Protective Services

Monday-Friday, 9 am – 5 pm


           After-hours emergencies: 585-461-5698 

NYS Domestic Violence Hotline:  

1-800-942-6906 or 711 for Deaf or Hard of Hearing. They will direct you to a local resource.  

The resource list, county by county, can be accessed at  


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